Lakeside Chery is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lakeside Chery manages personal information. It is structured as follows:

1. Personal information Lakeside Chery collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lakeside Chery and complaints
10. Changes to Privacy Policy

1. Personal information Lakeside Chery collects

The main types of personal information Lakeside Chery collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lakeside Chery such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lakeside Chery's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lakeside Chery's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lakeside Chery's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lakeside Chery.

Lakeside Chery collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lakeside Chery keeps of telephone calls, or emails received, or messages sent to Lakeside Chery or posted on Lakeside Chery's pages on social media);
• Lakeside Chery's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lakeside Chery collects personal information in connection with running its business directly from the individual concerned. On occasion Lakeside Chery may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lakeside Chery stores personal information in electronic and paper form.

Lakeside Chery uses and discloses personal information as follows:

• to source vehicles and sell them to Lakeside Chery's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lakeside Chery's customers and prospective customers;
• to obtain products, services or information from Lakeside Chery's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lakeside Chery knows about them);
• to operate and manage Lakeside Chery's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lakeside Chery. For example, Lakeside Chery may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lakeside Chery also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lakeside Chery uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lakeside Chery uses in the operation of the computer program is browsing history on Lakeside Chery's websites, name, contact information, and other information you may input into Lakeside Chery's websites. The level of human oversight Lakeside Chery provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lakeside Chery's staff.

4. Cookies

Lakeside Chery uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lakeside Chery's web server. Lakeside Chery may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lakeside Chery's platforms and those social media platforms. Lakeside Chery's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lakeside Chery's website.

5. Links to other websites

Lakeside Chery's website may contain links to third party websites. Lakeside Chery does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lakeside Chery and do not wish to receive these communications from Lakeside Chery in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lakeside Chery.

7. Overseas transfers

Lakeside Chery's website/s are hosted in Australia. On occasion, a third party service provider Lakeside Chery engages or that Lakeside Chery is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lakeside Chery holds about them by contacting Lakeside Chery during business hours on (03) 9021 3830 or via the contact page.

Lakeside Chery may require an individual making a request to verify their identity before processing their request.

Lakeside Chery will aim to respond to all requests promptly and within 30 days.

Lakeside Chery may refuse a request where permitted or required by law. Lakeside Chery will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lakeside Chery and complaints

If you have any queries, concerns or complaints about how Lakeside Chery handles your personal information please contact Lakeside Chery during business hours on (03) 9021 3830 or via the contact page. Lakeside Chery may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lakeside Chery can understand the nature of your concern. In most cases, Lakeside Chery will ask that you put your request in writing.

Lakeside Chery takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lakeside Chery's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9021 3830
• Mailing Address: 1141 Ballarat Rd, Caroline Springs, VIC, 3023

10. Changes to Privacy Policy

Lakeside Chery may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.